Where AI meets claims expertise
Our AI bots work alongside your team to audit, analyse, and resolve claims faster. Purpose-built intelligence for every stage of the claims process.
AI that works with your team, not instead of it
AI Claims Solutions provides purpose-built AI bots designed to sit alongside your existing claims operation. Our bots handle the heavy lifting of auditing, analysis, and communication so your team can focus on what matters most: complex decisions and customer outcomes.
Every bot is crafted for a specific role within the claims lifecycle, from audit management to liability analysis, complaint handling to IT security. Together, they form a scalable, intelligent workforce that operates 24/7.
Purpose-Built
Each bot is designed for a specific claims function, delivering deep domain expertise in every interaction.
Human + AI
Our bots augment your team, handling routine tasks while escalating complex decisions to human experts.
Instant Scalability
Scale your claims operation instantly. Our AI team adapts to your volume, ensuring consistent quality regardless of demand peaks.
Meet the bots powering your claims
Each AI bot is purpose-built for a specific role in the claims process, working alongside your human team to deliver faster, more accurate outcomes.
Emma
Audit Team Manager
Oversees the full audit process, consolidates findings from the team, and prioritises risks and exceptions for human review. Ensures the right issues are escalated quickly and consistently.
Audrey
Customer Service & SLA Auditor
Reviews claim files for service standards, response times, call backs, and potential complaint triggers. Identifies SLA risks early and determines the appropriate handling route.
Tony
Total Loss Auditor
Specialist in total loss claims. Reviews write offs and settlements to ensure correct handling, timely progression, and controlled financial exposure.
Robyn
Repair Auditor
Focuses on repairable claims. Monitors progress, delays, and costs to ensure efficient repairs and proactive file management.
Elliott
Communications Officer
Manages email and customer communications. Flags complaints, detects sensitive issues, and ensures important messages are routed to the right team quickly.
Annie
Liability Analyst
Assesses liability positions using claim facts and evidence. Provides clear, structured liability decisions to support faster and more accurate outcomes.
Colin
Complaint Handler
Processes and manages formal complaints end to end. Coordinates with partners and internal teams to investigate issues and drive fair resolutions.
Shannon
IT Security
Conducts penetration testing and vulnerability checks to protect systems, data, and customer information. Maintains platform security and resilience.
Built for the claims industry
Every feature is designed to address real challenges in claims processing, from audit consistency to cost control and compliance.
Comprehensive Auditing
Full-file audits across service, repair, total loss and liability, flagging risks and exceptions for human review.
24/7 Operations
Our AI team never sleeps. Claims are processed and monitored around the clock for faster cycle times.
Cost Control
Real-time monitoring of repair costs, settlement accuracy, and financial exposure to protect your bottom line.
Intelligent Routing
Emails, complaints, and sensitive issues are automatically detected and routed to the right person or team.
Data-Driven Insights
Structured, consistent output from every bot creates a rich data layer for reporting and decision-making.
Security First
Built-in penetration testing and vulnerability monitoring to protect your systems and customer data.
Ready to transform your claims operation?
Let's start a conversation about how AI Claims Solutions can help your business process claims faster, smarter, and more consistently.